Date

Course

Start

Duration

Lunch Included

Cost

19/2/2013

Stress Awareness

9:30am

4 Hrs

No

£80 plus VAT

£100 plus Vat for non-Caradoc members

21/2/2013

Fire Warden

1:30pm

3.5 Hrs

No

£35 plus VAT

£50 plus VAT for non-Caradoc members

27/2/2013

Emergency First Aid

9:00am

Full Day

Yes

£80 plus VAT

£100 plus VAT for non-Caradoc members

Date

Course

Start

Duration

Lunch Included

Cost

5/3/2013

Interview Skills

9:30am

Full Day

Yes

£100 plus VAT

£120 plus Vat for non-Caradoc members

12/3/2013

Conflict Resolution & Personal Safety

9:00am

Full Day

Yes

£80 plus VAT

£100 plus VAT for non-Caradoc members

Date

Course

Start

Duration

Lunch Included

Cost

9/4/2013

Fire Warden

1:30pm

3.5 Hrs

No

£35 plus VAT

£50 plus Vat for non-Caradoc members

19/4/2013

Performance Review

9:30am

Full Day

Yes

£100 plus VAT

£120 plus VAT for non-Caradoc members

Date

Course

Start

Duration

Lunch Included

Cost

21/5/2013

Communication Skills

9:30am

Full Day

Yes

£100 plus VAT

£120 plus Vat for non-Caradoc members

Date

Course

Start

Duration

Lunch Included

Cost

14/6/2013

Time Management

9:30am

Full Day

Yes

£100 plus VAT

£120 plus Vat for non-Caradoc members

A highly participative one-day course ideal for those in positions of responsibility or management where effective and influential communication is vital. The course will include practical exercises to aid trainees in building skills together with self-analysis tools.  

Attendees will:

• Gain enhanced understanding of personal communication strengths and weaknesses
• Be able to demonstrate and apply effective influential inter-personal techniques
• Be able to demonstrate improved levels of confidence in presenting self

This course is for employees in the public or private sector who deal with members of the public, whether frequently or occasionally. The qualification is as relevant to a receptionist as it is to caseworkers, trainers or sales staff.

Candidates will be able to understand:

• The terminology used in conflict resolution
• The laws that apply to business and their employees
• The concepts of a safe working environment and how the risk of conflict can be assessed
• The use of appropriate methods to de-escalate a confrontational situation
• The importance of personal safety

This course covers the practical skills needed by a first aider in the modern workplace. The course gives delegates the confidence and knowledge to deal with First Aid emergencies.

Candidates will be able to:

• Familiar with equipment and facilities at work
• Competent to call the emergency services when required
• Assessments and management of first aid incidents

This accredited course aims to raise the profile of Fire Safety awareness amongst employees and thereby reduce the risk of injury to personnel and to other persons and to reduce risk of damage to equipment and premises resulting from fire.

At the end of the course attendees will be able to:

• Recognise the background to Fire Safety legislation and current legislative implications of fire in the workplace
• Describe how fire starts and spreads/appreciate basic structural fire safety issues
• Define the classification of fire - ABCD and F
• Define the common causes of fire
• Identify the hazards inherent in 'smoke'
• Recognise the basic principals of fire prevention and Fire Risk Assessment
• Appreciate operating parameters of fire alarm systems
• Recognise the different types of Fire Extinguishers/Suppression Systems provided in premises
• Recognise the passive fire protection measures provided in the building and the function of these
• Describe the general fire safety management provisions within the building
• Effectively carry out the role of Fire Warden in the designated workplace

Selecting the right person to fill a post is a vital part of managerial responsibility, getting it wrong is costly and time consuming. This one-day course gives managers the preparation techniques and interviewing skills essential to successful selection. The course will use attendees' own examples of potential vacancies and encourage practice in designing person profiles. These will be used in scenarios for practising interview skills.

By the end of the course delegates will:

• Understand the preparations involved in setting out the criteria for effective selection
• Be able to recruit within the boundaries of employment legislation
• Be able to prepare and conduct selection interviews
• Be able to make objective selection decisions

This one-day course focuses on the skills and attributes involved in performance review process, usually involving a face-to-face discussion between manager and employee, and achieving effective two-way reviews leading to committed actions. People are more likely to perform at their best when they know clearly what they are trying to achieve and receive regular feedback on their progress. Emphasis is on the review being a joint effort where the employee is fully involved in the process, the discussion and in constructing the subsequent personal development action plans. The course includes opportunity for attendees to practice their skills in preparing and conducting review discussions.

Attendees will be able to:

• Recognise the benefits to the organisation of effective two-way performance review process
• Plan to set agreed performance standards and objectives
• Plan for, structure and control effective review discussions
• Apply effective communication skills to influence  commitment through joint solutions

Appropriate for all employees, especially those dealing with the public, working to targets or deadlines, providing services, training or managing or supervising.

Candidates will be able to:

• Identify likely sources of work-related stress
• Identify the range of symptoms and effects it can cause
• Identify the options available for its control

A one-day course focusing on the methods and techniques that can be employed to aid people to achieve the vital priorities in their work. The course will introduce planning and self-management tools and will encourage attendees to devise a strategy for their implementation.

Attendees will be able to:

• Recognise the value of effective time management
• Clarify your objectives, responsibilities and priorities
• Plan on a proactive basis and use time more effectively
• Identify time wasters
• Delegate more effectively, reducing stress levels and increasing productivity
• Apply the time management techniques and practices learned during the event